Support · no account needed
Tell us what is going wrong and we take it from there. Most of what people write to us about is solved in a minute, right here, without waiting for anyone. No account, no ticket number, no forms.
These are the things people actually write to us about, each with the answer that fixes most of them.
Open Settings, Cellular, tap the eSIM line and turn Data Roaming ON. Then switch Airplane mode on and off. Turn off any VPN, Private Relay or private DNS. Registration usually takes minutes, but in some countries it can take up to 24 hours, so leave the line alone and let it settle.
Seeing +44000000000 right after install is normal, it means the line is active. To read the real number, dial *132# or *#100# on the eSIM line, or check Settings, Phone, My Number on iPhone, Settings, About phone, SIM status on Android. Nobody can look this number up for you, it exists only on your phone.
The QR is single use. Scan it while you are online, do not interrupt the install, and never delete the profile from your phone: a UK number QR cannot be reissued once it has been used or deleted. Travel data eSIMs can. Your order page also prints the SM-DP+ address and activation code as text, so one phone is always enough.
Every order has a lookup code. With it you can reopen your order page, see your QR again and check how much validity your UK number has left. If you gave an email at checkout, the same link is in your inbox.
Write to us with the transaction hash (TX ID), the coin you sent and the amount. We check the confirmation on chain and finish or unblock the order from our side. Please do not send a second payment before you talk to us.
The UK Number and the Travel eSIM are eSIMs, so the phone has to support eSIM, and plenty of budget Android models do not. Check your model on the compatibility page. If your phone has no eSIM at all, a removable eUICC card (eSTK.me, 9eSIM v2 and v3, eSIM.me) runs our profiles from an ordinary SIM tray. VPN access needs none of this: it is a config file for the WireGuard, OpenVPN or Xray app on any phone, laptop or router.
Ten units or more, reseller and affiliate questions, API access, press and legal requests go to email, so both sides keep a written trail.
The fastest channel and the one we watch. Opens right here, on any page, before or after you buy.
Same team, same answers, in your Telegram. Useful when you want the conversation to stay on your phone.
Open @buyukesimbotFor bulk orders, partnerships, API access, press and legal requests. Support questions get answered faster in chat.
support@buyukesim.comWe answer in English, Turkish, German, Spanish, Chinese and Russian.
We never ask for a PIN, a wallet seed phrase or any password. Nobody from BuyUKeSIM will ever request them.
Announcements, guides and status notes. Support itself stays in chat and on Telegram.
Still stuck? Say so and we will look at it.
Live chat is open on every page, and Telegram reaches the same team.
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