Refund Policy

• UK Number: each order assigns a real UK +44 eSIM QR from inventory. That assignment is immediate and single-use.
• Travel eSIM: after payment, your data plan is provisioned from our wholesale partner. The QR is single-use.
• After the QR is shown on screen, the digital product cannot be returned to stock like a physical item.
• Install over a stable Wi-Fi connection: each QR can be scanned only once, and an interrupted download can consume it.

• Technical delivery issue: payment confirmed but QR never appeared or page failed before you could save it
• Travel eSIM: payment confirmed but provisioning failed or is stuck beyond the stated window
• Duplicate payment: you paid twice for the same order by mistake
• Wrong amount or wrong network: you sent crypto but checkout shows a mismatch we can verify on-chain
• Payment stuck in review: TX submitted, approval delayed, or order status looks wrong
• Lost QR access: you closed the page; we may resend once after verification (see FAQ)
• One-Time Code: no verification code arrived even after the automatic free retries

• Change of mind after successful QR delivery
• Travel eSIM: wrong country/region package selected, or data used after activation
• Third-party app bans (WhatsApp, Telegram, etc.) or device compatibility you did not check before purchase
• SMS not arriving because of app-side device blocks (see our device note on FAQ)
• Sending the wrong cryptocurrency when checkout clearly showed another coin or network
• Top-up purchases after $15 credit was applied to your UK Number line
• Failed installation caused by an unstable connection on your side, or deleting the eSIM profile after the single-use QR was scanned

The One-Time Code product carries its own stronger promise. If your number receives no verification code, you are not charged: fresh numbers are retried automatically at no extra cost, and if none delivers, your payment is fully refundable - contact support with your order ID. Once a code has been delivered on screen, the purchase is complete and the number is retired, so delivered codes are not refundable.

Message us on live chat (any page) or Telegram @buyukesimbot with your order number, TX hash, coin, amount, and a short description. For a Travel eSIM, add your order lookup code if you have it. We check the blockchain confirmation and our order logs. If we confirm a duplicate payment, a delivery failure, or a processing error on our side, we agree the fairest fix with you: completing delivery, correcting the order, or refunding to your wallet. During active hours we usually reply within a few minutes.

Crypto settles directly on the blockchain and is final once confirmed - there is no card issuer or bank that can reverse it. That is exactly why we ask you to contact us first: if there is a duplicate payment or a genuine error, we can check it on-chain and put it right, usually fast. Reaching us with your TX ID is the quickest path to a fair outcome.