Refund Policy

• Technical delivery issue: payment confirmed but QR never appeared or page failed before you could save it
• Travel eSIM: payment confirmed but provisioning failed or is stuck beyond the stated window
• Travel eSIM: it does not work, or barely any data moved before it failed
• Duplicate payment: you paid twice for the same order by mistake
• Wrong amount or wrong network: you sent crypto but checkout shows a mismatch we can verify on-chain
• Payment stuck in review: TX submitted, approval delayed, or order status looks wrong
• Lost QR access: you closed the page; we may resend once after verification (see FAQ)
• One-Time Code: no verification code arrived even after the automatic free retries
• VPN access: payment confirmed but you cannot connect on any server after troubleshooting with us

Message us on live chat (any page) or Telegram @buyukesimbot with your order number, TX hash, coin, amount, and a short description. For a Travel eSIM, add your order lookup code if you have it. We check the blockchain confirmation and our order logs. If we confirm a duplicate payment, a delivery failure, or a processing error on our side, we put it right: a replacement, or your money back in the crypto you paid with, whichever fits the case. A person reads every case - nothing is auto-denied by a usage threshold - and we settle within 24 to 48 hours. During active hours we usually reply within a few minutes.

• No signal or no network registration in a country our coverage page marks as patchy, where roaming depends on the local operator and the risk is published before purchase
• UK Number: change of mind after the QR has been installed
• Travel eSIM: wrong country or region package chosen, or a plan that worked and was used
• Third-party app bans (WhatsApp, Telegram, etc.) or device compatibility you did not check before purchase
• SMS not arriving because of app-side device blocks (see our device note on FAQ)
• Sending the wrong cryptocurrency when checkout clearly showed another coin or network
• Top-up purchases after $15 credit was applied to your UK Number
• Failed installation caused by an unstable connection on your side, or deleting the eSIM profile after the single-use QR was scanned

• UK Number: each order assigns a real UK +44 eSIM QR from inventory. That assignment is immediate and single-use.
• Travel eSIM: after payment, your data plan is provisioned automatically. The QR installs once, and it stays on your order page so you can open it again if you lose it.
• Once the profile has been downloaded to a device the QR is spent and cannot go back to stock like a physical item.
• Install over a stable Wi-Fi connection: each QR can be scanned only once, and an interrupted download can consume it.

VPN access is delivered as credentials and configuration files on your order page, and it works on every server we list. If you cannot connect on any server after we have walked through the setup with you (protocol, app, a second server, VPN off during eSIM install), we refund the VPN part of the order in the crypto you paid with. Contact support with your magic code before disputing. Changing your mind after the account is active, or a single slow server, is not a refund case: switch server or protocol instead.

One-Time Code is currently paused and cannot be bought. The terms below still apply to orders placed before the pause. The One-Time Code product carries its own stronger promise. If your number receives no verification code, you are not charged: fresh numbers are retried automatically at no extra cost, and if none delivers, your payment is fully refundable - contact support with your order ID. Once a code has been delivered on screen, the purchase is complete and the number is retired, so delivered codes are not refundable.

• Your order lives on an 8-character magic code, not a login. It opens the same record for you that we read when we check a case.
• Live chat and Telegram @buyukesimbot reach a person. No account and no email are needed to reach us.
• We publish a PGP identity key at /.well-known/pgp-key.txt, so a message claiming to come from us can be checked against it.
• We run a signed canary and renew it on a schedule.
• The whole shop is reachable over Tor, including an onion service, so getting in touch never costs you your network position.
• What we cannot do is on this page, before the sale. A policy you only find out about after paying is not a policy.

Crypto settles directly on the blockchain and is final once confirmed - there is no card issuer or bank that can reverse it. That is exactly why we ask you to contact us first: if there is a duplicate payment or a genuine error, we can check it on-chain and put it right, usually fast. Reaching us with your TX ID is the quickest path to a fair outcome.

For consumers in the EU and UK, digital content normally carries a 14-day right of withdrawal. Because every order here is delivered instantly - your QR code is shown on screen the moment payment is confirmed on-chain - you expressly consent to immediate performance and acknowledge that you lose that right once delivery begins. This is why orders cannot be cancelled or refunded after the QR is displayed. You confirm this consent by completing payment.